Manual of Henan Mine's Foreign Trade Production Advantages and After-sales Service (Internal Version)

——Explanation of Core Competitiveness to Global Partners

As an industry leader with 23 years of deep cultivation in the crane machinery industry, Henan Mine has always been committed to the mission of "making global logistics more efficient". Relying on its intelligent manufacturing system and full-life-cycle service network, it provides cost-effective "Made in China" solutions to customers in 122 countries around the world. The following are the core statements for you to explore the international market:

I. Production Advantages: Hardcore Intelligent Manufacturing, Every Unit with "Mine Source" Quality

1. Asia's Largest Single Intelligent Workshop, Robots Weld with "Zero Defects"

Our 169,000㎡ intelligent No.4 workshop is equipped with over 600 welding robots. It adopts laser scanning + arc tracking technology, with weld accuracy reaching the millimeter level. The welding efficiency of a single 5t - 22.5m standard crane has increased by 30%, and the finished product qualification rate is 99.9%. Just like the unmanned grab crane customized for Baowu Shaogang, through the full - process operation of robots, it can run continuously and stably for 24 hours, helping the customer achieve "one - click steelmaking".

2.12,000 - ton Forging Process, Wheel Life More Than Twice That of the Industry

Abandoning traditional casting, we adopt the round steel hot - forging process (formed by a 12,000 - ton press). The internal structure of the wheel is more compact, and its wear - resistance has increased by 200%. The life of a single set of wheels exceeds 10 years. In 2024, the 320t casting crane exported to Yishan Iron and Steel in Vietnam, with this process, has run continuously for 18 months without failure in a high - temperature and dusty environment.

3. Flexible Production Line + Modular Design, 7 - day Delivery for Non - standard Customization

36 intelligent flexible production lines cover the whole process of main girders, end girders, and trolleys, supporting the rapid combination of "standardized modules + customized functions". For example, the explosion - proof gantry crane customized for an Indonesian nickel mine only took 15 days from drawing confirmation to delivery, 40% faster than the industry average. In 2023, we delivered over 800 non - standard devices to global customers, covering more than 50 sub - scenarios such as nuclear power plants and clean workshops.

4. The "Delivery Confidence" of an Annual Output of 128,000 Units

With a 1.62 million㎡ factory area and over 3,500 intelligent devices, our annual production capacity is 128,000 units (sets), equivalent to 350 cranes coming off the production line every day. In the first half of 2024, we delivered 21 gantry cranes for the "Belt and Road" projects. From order receipt to shipment, it only took 28 days, ensuring the progress of key projects such as the waste heat power generation in Pakistan and the mining industry in Congo.

II. After - sales Service: 24 - hour Global Response, Understanding "Worries" Better Than Customers

1. Reach within 1000 Kilometers in 24 Hours, Localized Overseas Service

There are 428 service outlets globally (including Southeast Asia, the Middle East, and Europe), equipped with over 1,200 certified engineers. After receiving a repair request, engineers can arrive at the factory within 24 hours within 1000 kilometers in China, and respond within 48 hours in key overseas markets (such as Indonesia and Vietnam). In 2023, we rushed to repair a port crane for a Thai customer overnight and restored its operation in 18 hours, avoiding the customer's daily loss of over $500,000.

2. "Three Guarantees + Lifetime Maintenance", Covering from Installation to "Pension"
Free turn - key service: As soon as the equipment arrives at the factory, engineers will be dispatched to the site to provide installation, commissioning, load testing, and operator training (including multiple languages such as English and Russian). For example, the Persian - language operation manual customized for an Iranian customer ensures that local workers can get started in 3 days.
Lifetime spare parts support: There are 8 major spare parts warehouses globally, storing over 5,000 general parts, and non - standard parts can be customized and shipped within 72 hours. For old customers, we launched a "trade - in" program. In 2024, we upgraded 12 10 - year - old devices for an Indian customer, saving 40% of the cost.

3. Remote Operation and Maintenance Cloud Platform, Making Cranes "Talk"

Our self - developed IoT system can monitor more than 3,000 devices globally in real - time, and predict faults through 12 data items such as vibration and temperature. In 2025, for the gantry crane of a Serbian copper industry, we predicted a wheel - axle crack in advance, avoiding a shutdown accident. As a result, the customer placed an additional order for 20 units.

4. The Gene of "Filial Piety Culture", More Heart - warming Service

Mr. Cui Peijun, the founder, advocates that "service is responsibility". Our engineers not only repair equipment but also take the initiative to train customers on safe operation. In 2024, we stayed on - site for a power project in Bangladesh for 3 months, and also helped the customer optimize the workshop layout, increasing the efficiency by 15%. The customer sent a letter of thanks, saying "more considerate than family".

We have a permanent team in Jakarta. The 10t gantry crane inquired about last week can be customized according to the Indonesian national standard SNI, with a 21 - day delivery. Our after - sales response is even faster than local suppliers!

Our cranes with CE certification have welds certified by German TÜV, and the remote operation and maintenance system has been connected to the Siemens Industrial Cloud, ensuring the security of your equipment data.

For the 5 devices purchased in 2019, we detected a wheel wear warning and have sent new parts for free. This is our commitment of "lifetime service".

From Changyuan to the world, Henan Mine reshapes the lifting industry standard with "intelligent manufacturing and personal service". As a foreign trade team, we not only sell equipment, but also sell "Chinese efficiency" - so that every "mine" crane becomes a mobile asset trusted by customers.